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| WHAT
IS THE SVEJDA CONTRACT COST REDUCTION SERVICE? |
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| The
SVEJDA Contract Cost Reduction Service focuses on expense
reduction for banks in the following specific areas: |
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ATM/Debit
Card Processing |
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Check
Vendor Contracts |
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Core
Data Processing Contracts (for service bureau contract
services only) |
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Item
Processing Contracts |
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Internet
Banking Contracts |
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Bill Payment Contracts |
As
a result of our many studies of bank operations and from
our experience in vendor contract negotiations, we have
developed a number of target cost standards for negotiating
"A" deals for the specific contract areas listed
above. We have also found that these areas are often sources
of significant hidden cost reduction opportunity.
We
review the contracts that the bank currently has in
place for the areas listed above for opportunities to
negotiate reduced costs without reducing quality of
services or products. Based on our experience with negotiating
these contracts for other financial institutions, we
prepare an appraisal of the cost of these services.
This appraisal compares your bank's costs with our target
cost standards that we have developed for getting an
"A" deal. Then, based on the results of our
appraisal, we negotiate renewals of contracts on behalf
of the bank, subject to bank management oversight and
approval, with an objective of cost reduction.
For
our new bank clients we include this contract cost reduction
service as part of our Quick
Start Profit Enhancement Program. However, for older
clients and financial institutions that would like to
focus only on this area of potential profit enhancement,
we have designed this service as a stand
alone service.
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| SCOPE
OF SVEJDA CONTRACT COST REDUCTION SERVICE |
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| We
currently include within the scope of our Contract Cost
Reduction Service only the following bank expense areas: |
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ATM/Debit
Card Processing |
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Check
Vendor Contracts |
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Core
Data Processing (only for data processing contracts with
third party service bureaus). In-house data processing
is excluded. |
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Item
Processing Services performed by third party vendors |
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Internet
Banking and Bill Payment |
Currently,
these are the only contracts and expense areas included
for our Contract Cost Reduction Service. These are the
expense areas where our experience has enabled us to develop
target cost standards for getting an "A" deal.
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| After
the bank signs the retainer letter for this service the
process works as follows: |
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Retainer
Letter
The
first step to begin this service is for the bank to
sign a Retainer Letter for the SVEJDA Contract Cost
Reduction Service. In the Retainer Letter the bank identifies
which of the five (5) contract cost reduction service
areas that they want SVEJDA to review. The bank may
specify as many contract areas as they wish to be included
for review.
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Bank
to Designate Contract
Cost Reduction Service Coordinator
We
request that the bank designate a project coordinator
to work with Svejda and Company, Inc. regarding this
service.
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Request
for Information
We
will provide the bank with a Request for Information
listing the specific contracts and invoices that we
need to review. We request that the bank make a copy
of these items and send copies to our office for review.
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Review
and Appraisal
We
will review the contracts and invoices collected and
prepare a written appraisal of your bank's current costs
compared to our target standards for an "A"
deal. After we have completed our contract review and
appraisal, we will prepare and send to you a written
report summarizing our evaluation.
The
report will list each of the vendor contracts and expenses
that were reviewed for opportunities to reduce cost,
along with an approximate schedule for when the negotiation
process should be started for each contract.
We
will include our appraisals of each contract expense
area. Each appraisal will estimate how much cost reduction
we think we will achieve through negotiation.
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Bank
Decision Regarding Whether to Proceed with Contract
Negotiation Service
Based
on our review, bank's management decides whether they
want to proceed or not to proceed with SVEJDA negotiation
service on any of the reviewed contracts.
There
is no cost or fee to the bank for any contract reviews
or appraisals that the bank decides it does not want
us to proceed any further with the negotiation service.
For
the contracts that the bank would like us to proceed
with our negotiation service, we will need to obtain
an authorization letter.
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Authorization
from Bank to Negotiate
For
each contract or vendor expense that we think is a good
prospect for negotiation (based on our appraisals),
we will prepare and send to the bank an authorization
letter to be placed on the bank's stationary and signed
by an appropriate officer of the bank. This authorization
letter allows us to speak to vendors and send proposals
on behalf of the bank. We ask the bank to send us the
signed authorization so that we can include them in
our written proposals to vendors.
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Proposal
to Vendor
Once
we have received the written authorization letter from
the bank to proceed with a specific contract negotiation,
we prepare a proposal to go to the vendor for a new
contract. Our basic approach is to tell the vendor in
our proposal what the price and terms of a new contract
must be in order to retain the bank's future business
without having to put the business out for bid. Our
proposal to the vendor is based on our appraisal of
the current contract being considered.
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Negotiation
Process
The
Typical negotiation process starts with our written
proposal to the current contract vendor for new reduced
costs in exchange for a contract extension with the
bank. There may be a vendor counter proposal. We work
through the negotiation process until we have the "A"
deal we were seeking, or the best deal we think we are
going to get from the vendor without going through a
bid process. We will review this deal with the bank
along with our recommendation either for approval or
to take alternative action. In over 90% of our cases
we achieve a deal that we can recommend for approval
by the bank
In
all cases, the bank is the final decision-maker regarding
whether to approve or reject a new
contract proposal.
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| WHEN
IS THE BEST TIME TO NEGOTIATE? |
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Many
of the contracts that we review are three (3) to seven
(7) year contracts. Again, based on experience, we have
found the best time to negotiate contract renewals and
extensions by type of contract are:
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| Type
of Contract |
Best
Time to Negotiate a Renewal |
| Check
Vendor Contract |
10
to 12 months prior to contract expiration |
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Data
Processing Contract
(Service Bureau)
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12
Months to 18 Months prior to end of
contract |
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| ATM/Debit
Card Processing |
12
Months to 18 Months prior to end of
contract |
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| Telecommunications
Contracts |
8
Months to 12 Months prior to end of
contract |
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| Item
Processing Services Contract |
12
Months to 18 Months prior to end of
contract |
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Internet
Banking and Bill
Payment Contracts
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12
Months to 15 Months prior to end of
contract |
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| The
retainer is for the performance of specific and limited
services. However, if the bank is not satisfied with our
service, the service may be discontinued at any time by
the bank with written notice. |